Warranty Information & Disclaimer

The information, software, products, and services included in or available through the Santa Fe Goldworks website may include inaccuracies or typographical errors. Measurements of jewelry available on our website are approximate measurements.

Quality of Inlay
The inlay material we use is natural and of the highest quality and all-natural stones can vary in color. Therefore, there may be slight color variations from the colors displayed on our website.

General Care
Santa Fe Goldworks takes great pride in the quality of our jewelry. In order to keep your jewelry looking as beautiful as the day you purchased it we highly encourage you to bring your jewelry back to us for professional servicing at least once a year. The craftsmen at Santa Fe Goldworks are experienced in all aspects of jewelry care and can assist you in keeping your jewelry clean and in good repair.

Most jewelry is available in 14 karat yellow gold and 14 karat white gold, 18 karat yellow gold and 18 karat white gold, platinum, and sterling silver. Please contact a Santa Fe Goldworks associate for more information. Prices may change due to the fluctuations in the gold market.

All merchandise purchased from SFGW is covered by a one-year limited warranty against manufacturing defects in workmanship and materials only. 

Lost Shipments
In the event that an order does not arrive, you have 30 days from the date the order was shipped to file a claim and 45 days to file a claim for international orders. To file a claim please contact a Santa Fe Goldworks sales associate at 877-982-2875.

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